Privacy Policy

Introduction

This Privacy Policy describes how Ayushi Herbals and its affiliates (collectively "Ayushi Herbals", "we", "our", "us") collect, use, share, protect, or otherwise process your information/personal data through our website ayushiherbals.com (hereinafter referred to as "Platform").

Please note that you may be able to browse certain sections of the Platform without registering with us. We do not offer any product/service under this Platform outside India, and your personal data will primarily be stored and processed in India. By visiting this Platform, providing your information, or availing of any product/service offered on the Platform, you expressly agree to be bound by the terms and conditions of this Privacy Policy, the Terms of Use, and applicable service/product terms and conditions, and agree to be governed by the laws of India, including but not limited to laws applicable to data protection and privacy. If you do not agree, please do not use or access our Platform.

Collection of Information

We collect your personal data when you use our Platform, services, or otherwise interact with us during our relationship. Information we may collect includes, but is not limited to, personal data provided during sign-up/registering or using our Platform such as name, date of birth, address, phone number, email ID, and identity proof. Sensitive personal data may also be collected with your consent, such as bank account or payment details and biometric information (e.g., facial features). You have the option to not provide information by choosing not to use a particular service or feature on the Platform.

We may also track your behavior, preferences, and other information on our Platform, which is compiled and analyzed on an aggregated basis. Additionally, we may collect information related to your transactions on the Platform and on third-party platforms. Please refer to the privacy policies of these third-party platforms for more details.

If you receive a suspicious email or call claiming to be from JohnTech IT Services Private Limited seeking sensitive data (e.g., debit/credit card PIN), please do not disclose such information and report it to appropriate law enforcement.

Usage of Information

We use personal data to provide the services you request. Where applicable, we offer the ability to opt-out of certain uses. Your personal data is used to assist sellers, fulfill orders, enhance customer experience, resolve disputes, and more. Usage also includes informing you about offers, customizing your experience, preventing fraud, enforcing terms, and conducting marketing research. Access to some products/services may be affected if permissions are not provided.

Sharing of Information

We may share your personal data within our group entities, affiliates, and other corporate entities to provide you access to services and products. These entities may market to you as a result unless you opt out. We may also share data with third parties (e.g., sellers, logistics partners, payment providers) as necessary to provide services, fulfill legal obligations, or prevent fraud.

We may disclose data to government or law enforcement agencies if required by law or to protect the rights of users. In such cases, disclosures are made in good faith, whether to comply with legal processes or to protect the rights and safety of our users.

Security Precautions

We adopt reasonable security practices to protect your personal data. However, the transmission of information over the internet cannot be guaranteed as completely secure. By using the Platform, you accept the security risks inherent in online data transmission. Users are responsible for protecting their login information.

Data Deletion and Retention

You may delete your account through your profile settings. This will result in losing all account-related information. We may delay deletion if there are pending services or grievances. Once deleted, access to the account is permanently lost. Data is retained only as long as necessary for the purpose it was collected or as required by law.

Your Rights

You may access, rectify, and update your personal data directly through the Platform's functionalities.

Consent

By using our Platform or providing your information, you consent to our collection, use, storage, and processing of your information as outlined in this Privacy Policy. If you disclose data of others, you represent that you have permission to do so. You can withdraw your consent by contacting our Grievance Officer; however, withdrawing consent may limit service access.

Changes to this Privacy Policy

Please check this Privacy Policy periodically for updates. We may alert you to significant changes as required under applicable laws.

Grievance Officer

Name of the Officer: PRITHVEESH K Y
Designation: Proprietor
Company: The5walls-interiors and construction
Address: No. 273, BHCS Layout, 7th Cross, Uttarahalli, Bengaluru, Bengaluru Urban, Karnataka, 560061
Contact Email: prithveesh.ky@gmail.com
Phone: Monday - Friday (9:00 - 18:00)